Terms & Conditions

Welcome to PaddleMY! These terms and conditions outline the rules and regulations for the use of our website and the purchase of our premium pickleball paddles.

By accessing this website, you agree to be bound by these terms and conditions. If you do not agree with these terms, you are prohibited from using or accessing this site.

1. General Information

  • The website www.paddlemy.com is owned and operated by DS SIM HOLDINGS SDN. BHD.
  • By placing an order with us, you agree to provide accurate information and warrant that you are legally capable of entering into binding contracts.

2. Products and Pricing

  • All product descriptions, pricing, and availability are subject to change at any time without notice.
  • We reserve the right to discontinue any product at any time.
  • Prices displayed on our website are exclusive of taxes, shipping costs, and other applicable fees unless stated otherwise.

3. Order Processing

  • Once an order is placed, you will receive an email confirmation. This does not constitute acceptance of your order.
  • We reserve the right to refuse or cancel any order if there are issues with payment, availability, or suspicion of fraud.
  • Any changes to your order after purchase must be communicated immediately via our customer support email: paddlemy.work@gmail.com

4. Payment

  • We accept major credit cards, debit cards, and other payment methods as listed at checkout.
  • Payment must be received in full before any products are dispatched.
  • All payments are securely processed through third-party payment providers. We do not store or handle your payment information.

5. Shipping and Delivery

  • Shipping costs will be calculated and displayed at checkout.
  • PaddleMY aims to ship orders within 2-3 business days after payment confirmation. However, shipping times may vary depending on your location and availability of products.
  • We are not responsible for delays caused by third-party carriers, customs, or unforeseen circumstances.

6. Returns and Refunds

  • We offer a 14 day return policy. If you are not completely satisfied with your purchase, you can return it within 15 days of delivery for a refund or exchange. Only manufacturer defects are allowed for refunds, please check our refunds policy page.
  • Refunds will be processed within 7-10 business days after we receive and inspect the returned product.

8. Intellectual Property

  • All content on the PaddleMY website, including but not limited to text, images, graphics, and logos, is the property of PaddleMY and is protected by intellectual property laws.
  • You may not reproduce, distribute, or otherwise use any content from our site without prior written consent.

9. Privacy

  • PaddleMY is committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

10. Limitation of Liability

  • PaddleMY shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
  • Our liability is limited to the total value of the product purchased.

11. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of Malaysia.
  • Any disputes arising out of or related to these terms will be resolved in the courts of Malaysia.

12. Changes to Terms and Conditions

  • PaddleMY reserves the right to revise these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the website following any changes indicates your acceptance of the new terms.

13. Contact Information